This is my profileContact via CazVid
Rodney
Educator and Customer Service Specialist with diverse teaching and support experience
Video resume
Contact
Competencies
Experienced in planning and delivering lessons for K-12 and adult learners across multiple languages and cultures.
Handled document collection, organization, and classification in a legal environment to facilitate case processing.
Provided technical and billing support to clients, resolving issues and maintaining customer satisfaction.
Designed lesson plans, assessments, and educational materials for diverse student populations.
Maintained effective communication with students, parents, clients, and colleagues across multiple settings.
Education
Languages
Summary
Accomplished professional with extensive experience in teaching, document management, and customer support. Adept at curriculum design, virtual instruction, and client relations. Committed to fostering engaging learning environments and delivering excellent service across diverse industries.
Key Achievements
- Led document management processes as Team Leader, ensuring accurate classification for legal case preparation.
- Designed and delivered curriculum for varied student levels, including virtual platforms, enhancing engagement and learning outcomes.
- Managed customer support at call centers, successfully resolving billing issues and building customer retention strategies.
Experience
Team Leader
In charge of getting documents from clients that are being represented by our firm., Responsible for reading, classifying and adding docs to the right folders so that lawyers can do their work properly.
Science Teacher
Responsible for delivering classes, planning, testing students, meetings with parents.
English Teacher
Responsible for planning and delivery classes and tests to students., Doing class and grades reports.
English Teacher
Responsible for planning and delivery classes and tests to students., Doing class and grades reports. This is through virtual classes.
Third-Grade Teacher
Responsible for planning classes, preparing tests, convey information, communicate with parents and staff.
English as a Second Language Teacher
Responsible for planning classes, preparing tests., English teacher at the CARCIP program for call center.
Customer Service Representative
Helped people with questions they had regarding their balance, any issues related to their prepaid debit card.
English as a Second Language Teacher
Responsible for planning classes, preparing tests, preparing make up work packets for students who had been absent and overseeing their testing, and giving and grading placement tests.