Bilingual customer service representative with experience assisting clients face-to-face and over the phone, emphasizing empathy, clear communication, and problem-solving skills.
Applied effective communication skills to assist clients and resolve issues in a timely manner.
Communicated fluently in English and Spanish to serve diverse customer needs.
Provided attentive and empathetic responses to customer inquiries, ensuring a positive experience.
Handled customer concerns calmly to avoid controversies and offer solutions.