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Rodrigo Andre Vega Vargas's avatar
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Rodrigo Andre Vega Vargas

San José, San José, Costa Rica

Customer Service Specialist with 5+ years in Banking and Tech Support

  • Handled collections for Chase Bank, demonstrating knowledge of financial procedures.
  • Provided empathetic customer support for a life insurance company, managing sensitive data effectively.
  • Gained experience in HR support and technical troubleshooting across multiple service roles.
Customer Service
Experto
Delivered customer support across banking, insurance, and tech sectors via call, chat, and in-person.
Technical Support
Avanzado
Provided Tier 1 technical support for satellite internet, phone, and computer products.
Microsoft Office Suite
Avanzado
Proficient in Excel, PowerPoint, and Word for documentation and presentations.
HR Support
Intermedio
Supported payroll and workforce management for US employees at ERC Amazon.
Audiovisual Production & Translation
Intermedio
Assisted with audiovisual control, photography, and translation services at La Monataña Christian Camps.

Languages

Spanish
Native
English
C1
See Full Skillset on CazVid
Aug 2024 - December 2024
Collection Agent
Client Services Inc.
service of collections for Chase Bank
Feb 2023 - May 2023
Customer service representative
COGNIZANT
Providing customer service for a life insurance company, managing sensitive information with empathy, manage payments and profile information.
Jun 2021 - Aug 2021
HR support
ERC Amazon
HR support including payroll and WFM support for employees in the US
Nov 2020 - July 2021
Customer service for a Banking Account
Sykes
customer service for banking and mobile app
Nov 2019 - May 2020
Tier 1 tech Support
Teleperformance
tech support for a satellite internet provider
Apr 2018 - Mar 2019
Tech support (tier 1)
Concentrix
Chat and phone support for a phone and computer company
March 2017 - Aug 2019
Audiovisual Producer/translator/ recreation helper
La Monataña Christian Camps
helping controlling mixer, taking photograph, emotional motivator for the campist
View Complete Work History
🎓
Universidad De Costa Rica
Bachelor's Degree
Completed Present
🎓
Colegio Isaac Martin
High School Degree
Completed 2016
See Education & Certifications

Customer service

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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