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Rodrigo
Customer Service & Sales Professional with 8+ years in B2B & B2C
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Competencies
Handled inbound and outbound calls, providing support and resolving issues for US clients across industries.
Conducted cold calling, appointment setting, and client acquisition in real estate, hardware, and services sectors.
Managed social media and digital campaigns to promote brands and acquire clients independently and for companies.
Supervised sales, customer support, and outsourcing teams, ensuring workflow and performance standards.
Built engagement through effective conversations, community management, and client relations.
Education
Languages
Summary
Multilingual professional with over 8 years in customer service, sales, and team supervision, experienced in remote roles and client engagement.
Key Achievements
- Facilitated client communication and appointment setting for real estate and solar companies across multiple states.
- Supervised and managed teams in outsourcing and digital marketing, improving operational efficiency.
- Led sales initiatives for various sectors including hardware, retail, and food services, expanding customer bases.
Experience
Recruiter and Manager
TNI is an outsourcing company that provides different kind of services mostly for American companies., Interpreting services with Propio, Interpreting services with Language Link, Cold Calling Agents for Metro Surveys
CEO-Manager
Outscourcing company that provided Call Center Services to multiple companies in the US, Real Estate Cold Calling and Lead Generation with Federal Cash Buyers, Cold Calling with Affordable Housing and The Credit People, Cold Calling Agents providing VA services and Customer Support with the Federal Savings Bank, Real Estate Cold Calling and Lead Generation for Osta Investments.
Real Estate Agent and Sales Supervisor
Worked as a Freelancer Agent, Sales supervisor and also as a Community Manager
Cold Caller and appointment Setter
Handle client communications over the phone, managing schedules and booking appointments for real estate agents and solar panel companies (Virginia HomeBuyers and MIA Solar), Filter and qualify potential clients to ensure that agents meet with the most promising leads
Marketing Manager and Sales Supervisor
Had an independent consultancy for 6 months as a Digital Marketing Specialist to open a portfolio of clients through social media strategies.
Customer Support Assistant
Take inbound / outbound calls to assist and offer different services to USA veterans., Explain privileges and deal with support about refinance and other programs for their mortgage.
Sales Manager-Owner
Sales Manager of the store
Owner
Ciabatta is a food truck specialized in the production of grilled meat sandwiches.
Advertising Strategy Supervisor
Supervision, In charge of the control and execution of business activities for advertising purposes.
Sales Executive/Account Manager
Open a portfolio of clients through marketing strategies.
Sales Promoter
Promote new lines of PSA household products in order to open branches in the Bolivian market