Rodrigo - Sales Supervisor with 5+ years of experience in retail and customer service

Hands-on experience in direct retail and wholesale sales, including personalized product offerings.

Responsible for onboarding and training new employees to achieve operational goals.

Handled customer inquiries, resolving issues with empathy and professionalism.

Managed social media marketing campaigns to promote products and engage customers.

Direct sales in the perfumery category., Training new employees to help them achieve maximum efficiency., Responsible for direct retail and wholesale sales of personalized products., Managed organic and paid marketing through social media., In charge of customer support.

Supervisor backup, responsible for ensuring agents perform their tasks efficiently., Assisted customers in resolving questions and complaints using empathy and strong emotional connection.