Experienced sales supervisor with a strong background in retail, marketing, and customer service, skilled in team leadership and client relations.
Hands-on experience in direct retail and wholesale sales, including personalized product offerings.
Responsible for onboarding and training new employees to achieve operational goals.
Handled customer inquiries, resolving issues with empathy and professionalism.
Managed social media marketing campaigns to promote products and engage customers.
Zapphiro Fragancias
Direct sales in the perfumery category., Training new employees to help them achieve maximum efficiency., Responsible for direct retail and wholesale sales of personalized products., Managed organic and paid marketing through social media., In charge of customer support.
Teleperformance
Supervisor backup, responsible for ensuring agents perform their tasks efficiently., Assisted customers in resolving questions and complaints using empathy and strong emotional connection.
Bachelor’s Degree
High School Diploma
Applied effective communication, teamwork, adaptability, and problem-solving skills in various roles.