Rodrigo - Cabin Service Manager with 10+ years in airline and hospitality industries

Santiago, Santiago Metropolitan, Chileen

Directed in-flight service for up to 15 crew members, ensuring safety and customer satisfaction.

Led a service enhancement program reducing complaints by 25% and increasing NPS by 18%.

Published on CazVid

Summary

Dedicated airline and hospitality services manager with extensive experience in delivering personalized service, improving customer satisfaction, and ensuring operational excellence.

Key Achievements

Represented LATAM in IOSA and Skytrax audits, contributing to certification renewals.

Skills

VIP ServiceAdvanced

Provided personalized VIP services in airline and hotel environments, ensuring high satisfaction levels.

Complaint ResolutionIntermediate

Handled customer complaints effectively to enhance service quality and customer satisfaction.

NPS ImprovementIntermediate

Implemented strategies to improve Net Promoter Score through service enhancements.

Preventive MaintenanceIntermediate

Conducted preventative maintenance activities aligning with ICAD standards, reducing delays.

Service Enhancement

Experience

International Cabin Service Manager

LATAM Airlines

2001 - 2025

Directed in-flight service for up to 15 crew members across Boeing and Airbus fleets, ensuring safety, efficiency, and customer satisfaction., Led service enhancement program reducing complaints by 25% and increasing NPS by 18%., Represented LATAM in IOSA and Skytrax audits, contributing to...