Rodrigo - Data Analyst with 5 years of experience in retail industry

Conducts comprehensive data analysis to support business strategies using various analytical tools.

Utilizes SQL for data extraction, transformation, and loading (ETL) processes to manage large datasets.

Creates dashboards and visual reports to convey insights to non-technical stakeholders.

Prepares complex spreadsheets and reports to support analysis and reporting functions.

Focused on customer service during the delivery and pickup of various items., Scheduling deliveries and pickups, ensuring that all were made on time and that customers were satisfied with the service., Communicated with clients to confirm details, address any concerns, and resolve issues promptly.

Assisted customers with their inquiries and provided support related to charging stations., Greeted customers warmly in either English or Spanish, depending on their preference., Helped customers locate the nearest charging station and explained how to use the charging network., Addressed any technical issues customers may encounter., Handled feedback and complaints professionally.

Assisted customers to make reservations with flights all over USA, domestic and International., Booked round trips, car rentals, hotels, limo services, Amtrak., Collected payments, assisted clients with questions about their itineraries, made changes to their bookings, or provided travel recommendations.