This is my profileContact via CazVidRogelio
Software Engineer with 5 years of full-stack development experience
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Competencies
Utilized JavaScript extensively for frontend development and dynamic content handling.
Implemented user interfaces with React.js in several project modules.
Built and maintained server-side components using Node.js and Express.
Designed and optimized SQL and NoSQL databases to support application data needs.
Education
Summary
Passionate software engineer with expertise in frontend and backend development, delivering scalable solutions.
Key Achievements
- Led development of a customer portal boosting user engagement
- Contributed to backend architecture redesign improving scalability
- Collaborated with cross-functional teams to deliver project milestones
Experience
SDR
SDR for Housecall Pro, Communicate with businesses to schedule a demonstration for the app., Coordinate with specialists to customize the demo for each business., Complete call volume and meet KPI goals.
Agent
Customer Support for Saks Fifth Avenue, Provide detailed information to customers regarding their orders. (Timeframes for delivery, return/ refund status, etc.), Help customers place orders online., Reach out to carriers and relay information to customers.
Agent
Customer/ Tech Support for Rise Broadband, Run diagnostics on callers’ network to confirm where internet issue is occurring., Walk customers through steps on troubleshooting their equipment in order to get their signals back in spec and get customer online., Schedule service calls when necessary, work with customers and dispatch to find best date to send technician out., Work with multiple programs efficiently., Work with different teams to figure best resolution for customers., Cross trained with customer care help apply credits and take payments or provide self-service options., Calmly and patiently reviewed billing questions with customers.
Agent
Agent for Dispatch.com (Columbus dispatch), Took many calls daily with low average handle time, Deescalated callers who had not received their papers and proceeded to request replacements or apply credits where applicable.
Agent
Agent for Restauran[link hidden], Completed many successful upsells weekly, Provided customers with attention in a timely manner, Clarified the terms on how to use certificates to get deals while dining at restaurants.