This is my profileContact via CazVidRoger
Asesor CallCenter
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Competencies
Analyzed clinical and administrative data, ensuring accuracy and compliance in medical account liquidation.
Handled client requests for vehicle and home assistance, maintaining high satisfaction levels.
Supervised quality control processes and generated reports to support operational standards.
Proficient in Microsoft Office applications for data handling, reporting, and communication.
Managed multiple tasks efficiently across roles, balancing quality and deadlines.
Education
Languages
Summary
Dedicated professional with proven skills in data analysis, customer service, and quality supervision. Adept at handling clinical and administrative data, improving processes, and ensuring client satisfaction.
Key Achievements
- Performed medical account settlements and clinical data analysis at IQ outsourcing, ensuring standards compliance.
- Provided vehicle and home assistance support at Emergia, enhancing customer experience through effective request management.
- Supervised quality control and prepared reports during internship at Close up, contributing to process improvements and compliance.
Experience
Operador 1
Liquidación de cuentas médicas, análisis de información clínica y administrativa, cumplimiento de estándares de liquidación
Asesor CallCenter
Atención y gestión de solicitudes de asistencia vehicular y domiciliaria, asegurando una experiencia satisfactoria para el cliente
Practicante
Supervisión de control de calidad, elaboración de informes conforme al control de calidad