Experienced in customer support, sales, tech support, and financial transactions across telecommunications, banking, and collections.
Delivered assistance and support via inbound and outbound interactions across various industries.
Engaged customers in product offerings including mobile devices and plans at Movistar.
Provided technical assistance and problem-solving in telecom and general customer support roles.
Handled payment processing, transfer operations, and payment arrangements in banking and collections roles.
Connect International
Collections efforts(outbound calls to customers more than 30 days past due), Customer service assistance (inbound calls), Payment arrangement(customers with financial hardship), Payment Methods (checking, savings account, debit ,credit cards, money orders, wire transfers), FDCPA regulation
Inspiro
Customer service assistance, Transfering money to third party accounts
Movistar
Customer service representative, Sales(mobile devices and phone plans), Tech support
Bac credomatic
Customer service representative, Teller
Business Administrator
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Ensured adherence to FDCPA regulation while managing collections efforts.
