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Rolando
Customer Service Specialist with Diverse Industry Experience
Contacto
Competencias
Delivered assistance and support via inbound and outbound interactions across various industries.
Engaged customers in product offerings including mobile devices and plans at Movistar.
Provided technical assistance and problem-solving in telecom and general customer support roles.
Handled payment processing, transfer operations, and payment arrangements in banking and collections roles.
Ensured adherence to FDCPA regulation while managing collections efforts.
Educacion
Idiomas
Resumen
Experienced in customer support, sales, tech support, and financial transactions across telecommunications, banking, and collections.
Logros Clave
- Handled outbound collections calls for accounts over 30 days past due at Connect International
- Provided technical support and customer assistance across multiple roles at Inspiro and Movistar
- Managed payment arrangements and financial transactions in banking and telecom sectors
Experiencia
Collections /Customer service
Collections efforts(outbound calls to customers more than 30 days past due), Customer service assistance (inbound calls), Payment arrangement(customers with financial hardship), Payment Methods (checking, savings account, debit ,credit cards, money orders, wire transfers), FDCPA regulation
Tech supportCustomer service representative
Customer service assistance, Transfering money to third party accounts
Customer service/Sales
Customer service representative, Sales(mobile devices and phone plans), Tech support
Customer service/Bank teller
Customer service representative, Teller