Motivated call centre agent experienced in handling high call volumes, resolving customer issues, and maintaining data accuracy. Adept at active listening and delivering excellent service to enhance customer satisfaction.
Proficient in conveying information clearly and empathetically to diverse customers.
Skilled in understanding customer needs and responding effectively to enhance service quality.
Capable of accurately capturing data and navigating basic computer systems.
Dedicated to resolving customer issues efficiently, fostering positive experiences.
Merchants Call Centre
Handled high volumes of inbound and outbound customer calls daily. Assisted customers with account queries, payments, and service-related issues. Resolved customer complaints efficiently while maintaining professionalism. Achieved and consistently met daily and monthly performance targets. Captured and updated customer information accurately on the system. Maintained a high level of customer satisfaction and quality assurance standards
Grade 12
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