Roland - Project Manager with 8 years of experience in IT and software development

Overseeing project lifecycle, resource allocation, and stakeholder communication.

Implementing Scrum and Kanban practices to improve team workflows.

Participating in software design, coding, and testing in various projects.

Managing and mentoring cross-functional teams to achieve project goals.

Conducted in-depth interviews with prospective clients to assess legal case validity., Managed detailed client records, maintained appointment schedules, and ensured clear communication between clients and attorneys., Follow-up with clients, Played a key role in building client relationships and increasing intake-to-case conversion rates.

Managed and scheduled daily TV programming, both live and pre-recorded., Operated live audio setups and monitored sound levels during transmissions, ensuring smooth, high-quality broadcasts., Worked closely with producers and technical staff to maintain programming consistency and improve on-air quality.

Delivered top-tier customer service through inbound and outbound calls, ensuring issue resolution and client satisfaction., Scheduled services and appointments, handled confidential information, and followed company guidelines for conflict resolution., Recognized for excellent communication and client engagement skills.