Experienced data analyst with a focus on market research and data visualization.
Applied statistical techniques to interpret complex datasets and support decision-making.
Used SQL for querying databases to extract and prepare data for analysis.
Created detailed reports, pivot tables, and automation scripts in Excel.
Conducted research to gather insights on target demographics and industry trends.
Dr. Jaldin’s Dental Office
Assisting the orthodontist by placing molar bands, brackets, wires and palatine buttons on patients under orthodontic treatment., Assisting the oral surgeon during impacted 3rd molar extractions under local anesthesia., Making hospital arrangements and scheduling oral surgery procedures under general anesthesia., Explaining post operative instructions and prescriptions to patients.
COMTECO
Answering incoming calls from clients regarding cable, phone and internet services., Explaining different cable, phone and internet plans including monthly costs., Coordinating in-house visits for router configuration, cable installation, and telephone line installations.
Wilshire Periodontics
Auditing overdue dental pre-authorizations for reimbursement by dental insurance companies., Coordinating patient’s yearly dental benefits and allowances for procedures., Collecting yearly deductibles from patients prior to dental procedures.
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Utilized tools like Tableau to present data insights effectively.
Teletech
Verifying client’s telephone account information., Processing credit card payments for overdue accounts., Resolving customer complaints regarding monthly phone bills., Updating and posting account credits on the client’s ledger.