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Project Manager with 10+ years of experience in IT and software development
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Competencies
Directed comprehensive project planning, execution, and delivery processes.
Applied Scrum and Kanban frameworks to streamline project workflows.
Led cross-functional teams, fostering collaboration and performance.
Managed phases of software development from requirements gathering to deployment.
Coordinated with clients and internal teams to align project goals and expectations.
Education
Summary
Dedicated project management professional with over a decade of delivering IT solutions and leading technical teams.
Key Achievements
- Led multiple projects from initiation to completion, ensuring timely delivery within budget
- Managed teams of up to 15 professionals across diverse technical disciplines
- Implemented Agile methodologies to improve project workflow and stakeholder communication
Experience
Procurement and Logistics Manager
Coordinated all purchasing and logistics operations for the company’s expansion from 2 to 18 restaurant locations., Managed the procurement of equipment and supplies for each new store opening and daily operational needs., Supervised a full team responsible for inventory management and supplier relations., Ensured timely delivery and quality control of all materials, supporting seamless store launches and ongoing operations.
Customer Service Representative – Cruise Line (Royal Caribbean Australian Market)
Provided customer service and support for Royal Caribbean cruise line guests, handling reservations, inquiries, and concerns with professionalism and empathy., Resolved issues promptly to maintain high customer satisfaction and loyalty.
Technical Support Specialist – Google Account
Delivered technical support for Google account users, troubleshooting issues and providing efficient solutions., Assisted customers with account management, security, and technical problems.