Customer-centric Tech Support Specialist | CazVid

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Ronald Jose Lechado Hernandez

Nicaragua, Rivas Department, Nicaragua

Remote Tech Support Agent with 4+ years in Customer Service and Troubleshooting

  • Provided clear, step-by-step solutions to users of varying skill levels
  • Diagnosed and resolved diverse technical issues efficiently
  • Maintained a reputation for patience and excellent problem-solving skills
Troubleshooting
Advanced
Applied diagnostic skills to identify and resolve various technical problems.
Customer Service
Advanced
Delivered customer-oriented support through clear communication and problem resolution.
Technical Communication
Advanced
Explained complex technical concepts in simple terms suitable for all user levels.
Problem-solving
Advanced
Successfully diagnosed issues and provided effective, user-friendly solutions.
Software & Hardware Support
Intermediate
Guided users through software installation, updates, and hardware troubleshooting.

Languages

English
Fluent
Spanish
Fluent
JUN 2024 - PRESENT
REAL ESTATE AGENT
Keller Williams
Helping clients buy, sell, and invest in properties, Providing expert guidance and personalized service to ensure successful transactions.
MAR 2020 - PRESENT
ENGLISH SECOND LANGUAGE TUTOR
Cambly Inc.
Enhancing students’ fluency, pronunciation, and confidence, Tailoring lessons to individual needs, focusing on grammar, vocabulary, and exam prep, Providing real-time feedback for improved accuracy, Offering insights into Anglophone culture and answering cultural questions, Evaluating and adjusting lessons based on student progress, Encouraging students and helping them overcome learning barriers, Utilizing online tools and platforms for effective teaching, Adapting to various time zones and student schedules, Staying updated on teaching best practices through courses and workshops, Creating a positive learning environment and developing trust with students.
MAY 2014 - PRESENT
TOUR GUIDE/CAR RENTAL AGENT/INTERPRETER
We Rent Nicaragua
Design tours that highlight key attractions, cultural experiences, and customized travel plans, Ensuring seamless and effective bilingual communication, Provide professional, comfortable, and timely driving services, including car rentals, Share in-depth insights into local culture, history, and customs, Adapt to client schedules, offer tailored solutions, and resolve issues promptly.
JAN 2016 - APR 2018
GUEST SERVICES MANAGER
Nicaragua Bird Hunting
Managed national and foreign visitor reception, Accompanied tourists, Handled tour budget management, Supervised transport, Prepared tour reports, Coordinated services and products within tour itineraries.
FEB 2013 - MAY 2014
TRAINING OFFICER, FLE TRAINER & STAFF SUPPORT
Accedo Technologies
Leading training programs for staff, Conducting interviews and selecting qualified candidates, Creating daily reports on attendance and goal achievement.
NOV 2009 - FEB 2013
ENGLISH LANGUAGE TEACHER
National Language Academy/INA TEC
Delivering engaging English lessons to students of varying levels, Creating comprehensive lesson plans, Monitoring and documenting student attendance accurately, Mentoring and training teachers at INATEC centers, Collaborating on curriculum planning.
JAN 2004 - OCT 2009
SALES EXECUTIVE
Scooter King, S.A.
Selling motorcycles and insurance packages, Promoting products on a national scale, Participating in major events.
JAN 2002 - JAN 2004
RENTAL AGENT AT THE NATIONAL AIRPORT
Alamo Rent A Car/ Rental cars, S.A.
Offering comprehensive services as an interpreter, translator, driver, tour guide, and marketing specialist, Managing cash transactions.
🎓
San Francisco State University
Bachelor of Arts
Completed 2002

Remote tech support agent

Remote tech support agent $2560

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