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Credentialing Specialist with Data Analysis and Client Service Skills
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Competencies
Utilized data analysis skills to elaborate reports, conduct audits, and develop metrics for performance review.
Provided prompt, professional support through calls, emails, and chat, routing and scheduling with discretion.
Mentored employees and managed team activities, including daily operations and performance monitoring.
Handled scheduling, meeting management, and operational tasks across multiple roles efficiently.
Analyzed quality and performance metrics to identify trends and recommend improvements.
Education
Languages
Summary
Experienced credentialing and customer service professional with skills in data analysis, team leadership, and administrative support. Adept at managing multiple tasks with attention to detail and discretion.
Key Achievements
- Managed compliance analysis and database reporting at Wanderly LLC.
- Led team mentoring and managed daily operations, including payroll, at WEBHELP.
- Handled confidential information and scheduled appointments effectively at C. R. Wannamaker Law.
Experience
Credentialing Specialist
Data analysis, elaborating reports and databases, making and receiving calls emails and chats, running audits and compliance analysis.
CSA Advisor / Team Lead
Mentored employees., Met deadlines while maintaining high-quality deliverables., Manage multiple tasks while remaining adaptable and flexible., Daily operations activities and payroll.
Customer Service & Virtual Assistant
Answered incoming calls promptly and efficiently routed them to the appropriate personnel., Handled confidential information with discretion., Scheduled appointments and managed meeting agendas.
CS Advisor / Quality Analyst
Analyzed quality and performance trends to provide recommendations and action plans for improvement., Collected data and developed and utilized appropriate metrics for facilitating case reviews and root cause analysis.