Experienced in financial compliance and customer service with a focus on fraud detection and dispute resolution.
Applied AML and OFAC regulations to ensure transaction and operational adherence.
Addressed customer issues related to credit card disputes and fraud alerts.
Conducted investigations to identify transaction purposes and relationships.
Managed customer accounts to process disputes and fraud alerts effectively.
Western Union
Supporting agents, account branches and internal account bank partners, Performing investigations by identifying the purpose of transactions, Identifying relationships between sender and receiver, Ensuring compliance with Western Union and OFAC programs
Sykes (Capital One)
Attending customers with issues on their credit cards, Managing accounts to submit disputes and fraud alerts
Fourth Year
High School Diploma
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