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Rony
Customer Service Professional with 9+ Years in BPO Industry
Video resume
Customer Service
I am a person with more than 9 years of experience in the BPO industry. Very passionate about what I do. I´ve played many different roles such as Customer Service, Money Transfer Fraud Analyst, Risk investigator, Technical Support, retail customer service, appointment setter, Retention, and sales specialist. I am Pretty sure I´ll be a great asset for your Project or Business.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and assistance to clients, ensuring satisfaction and issue resolution.
Fraud Analysis & Risk InvestigationIntermediate
Identified and investigated potential fraudulent activities to prevent financial losses.
Technical SupportIntermediate
Assisted customers with technical issues, troubleshooting hardware/software problems.
Sales & RetentionIntermediate
Engaged in sales activities and customer retention efforts to maintain relationships and meet targets.
Summary
Experienced BPO professional with over 9 years in customer service, technical support, and risk analysis.
Key Achievements
- Gained versatile experience across multiple roles including Customer Service, Fraud Analysis, and Technical Support.
- Accumulated over 9 years of experience, demonstrating long-term dedication and skill development in the BPO industry.
- Adapted quickly to diverse functions such as sales, retention, and appointment setting, showing role flexibility and growth.
Skills
Customer ServiceFraud Analysis & Risk InvestigationTechnical SupportSales & Retention
Published on CazVid - Jul 3, 2025