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Customer Service Professional with cross-industry experience in tech, sales, and retention
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support, technical assistance, and retention services for diverse clients.
SalesIntermediate
Engaged in sales activities, supporting product and service offerings to clients.
Tech SupportIntermediate
Assisted customers with troubleshooting and technical inquiries in various settings.
RetentionIntermediate
Worked on customer retention strategies and efforts to maintain client relationships.
Education
High School Diploma
Colegio Liceo
Completed 2010
Summary
Experienced in customer support and sales with a focus on retention and technical assistance across multiple industries.
Key Achievements
- Handled diverse customer service functions across multiple companies, including Amazon, TIGO Guatemala, and TELUS International NRG
- Gained experience in sales, technical support, and retention, demonstrating role versatility
- Contributed to customer satisfaction and retention efforts in various service environments
Experience
Customer service/ tracking
ALORICA LATAM Amazon
Sep 2018 - Jul 2018
Customer service, Tracking
Customer Service
TIGO GUATEMALA
Jun 2013 - Jan 2014
Customer service, Sales, Tech support
ERCOT
TELUS INTERNATIONAL NRG
Feb 2024 - Dec 2024
Customer service, Sales, Retention
Skills
Customer ServiceSalesTech SupportRetention
Published on CazVid - Jul 3, 2025