Roseline - Call Center Agent with customer service expertise

Delivered effective customer support via inbound calls, addressing inquiries and concerns.

Utilized empathetic listening and clear communication to ensure customer satisfaction.

Maintained reliable attendance and performance in a remote call center role.

Adapted to varying customer needs and operational demands in a remote setting.

Serving customers by completing account transactions, Maintaining and balancing cash drawers, deposits and reconciling account discrepancies, Providing accounts services to customers by receiving deposits, cashing cheques and issuing savings withdrawals, Packaging cash to be stored in the bank vault, Using software to track bank information and generate report for customers, Handling confidential information in a responsible manner and following all bank financial and security regulations and procedures.

Determine eligibility by comparing client information to requirements, Inform clients by explaining procedures; answering questions; providing information, Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures, Update job knowledge by studying new product descriptions; participating in educational opportunities, Keep records of all conversations in our call center database in a comprehensible way., Obtain clients information by answering telephone calls; interviewing clients; verifying information.

Collect taxes from individuals or businesses according to prescribed laws and regulations, Maintain knowledge of tax code changes, Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation, Enter tax return information into computers for processing, Process individual and corporate income tax returns and sales returns

Assist in the preparation of monthly report, Enter daily bill return information into computer for processing, Issue Electrical materials from stores to customers upon applications, Submit weekly and monthly report to the regional office