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Customer Service and Sales Professional with over 7 years in Telecommunications and Support Industries
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Competencies
Skilled in delivering exceptional customer experiences across diverse industries and communication channels.
Proven ability to generate leads, close sales, and foster long-term client relationships.
Experienced in coordinating logistics, warehouse management, and administrative tasks efficiently.
Fluent in English and Spanish, with strong interpersonal and technical communication abilities.
Education
Summary
Dedicated professional with over 7 years in customer support, sales, and logistics. Skilled in enhancing customer satisfaction, driving sales growth, and streamlining administrative processes. Bilingual communicator committed to delivering impactful solutions.
Key Achievements
- Led customer support operations for major telecom brands, enhancing client satisfaction and retention.
- Supervised logistics and administrative functions, optimizing warehouse and file management efficiency.
- Consistently achieved appointment setting targets, contributing to increased sales opportunities.
- Provided technical support and soft sales, boosting customer engagement and revenue streams.
Experience
Customer Service Representative and Technical Support
SUP-ERD (Supervisor) for Straight Talk and Telcel America
Logistic Supervisor
Warehouse and File Management