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Senior Associate Account Management
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Competencies
Provided direct customer support for billing, payments, and account inquiries for US customers.
Managed customer accounts, utilized automated tools, and maintained service quality.
Delivered assertive communication in multilingual environments, including handling accents and addressing customer needs.
Led and coordinated tasks for campaign results, coaching team members as needed.
Advised clients on products, performed sales tasks, and managed conversions.
Education
Languages
Summary
Dedicated account management specialist with over 5 years in customer service, sales, and team coordination, skilled in multilingual communication and leveraging automation tools.
Key Achievements
- Implemented strategies improving team metrics and results at SUTHERLAND GLOBAL SERVICES.
- Managed customer accounts with clear communication across language barriers for US clients.
- Achieved sales conversion goals through product advisory and customer management at COLOMBIA ESL.
Experience
Senior Associate Account Management
Implement effective strategies to improve metrics and results at the team level., Coordinate tasks and action plans focused on campaign results., Provide direct customer service to US customers, including account management, billing, payments, and financing, for both Spanish- and English-speaking...
Sales Advisor
Perform commercial tasks in sales campaigns, managing potential customers, advising on products and services, and achieving conversion goals within the sales team.