Roxana - Logistics Coordinator at Lean Solutions Group

Puerto Colombia, Atlántico, ColombiaRemoteen

Managed real-time cargo tracking and reporting, ensuring timely updates across the U.S. logistics network.

Improved communication flow between cargo carriers and clients, enhancing transparency and response times.

Published on CazVidOpen to remote

Summary

Bilingual logistics professional with expertise in cargo tracking, data reporting, and customer support. Proven ability to enhance operational transparency and client communication across diverse environments.

Key Achievements

Performed detailed data collection and reporting, supporting efficient cargo movement and operational decision-making.

Skills

Logistics CoordinationIntermediate

Skilled in tracking, reporting, and managing cargo movements, ensuring timely and accurate logistics operations.

Customer ServiceIntermediate

Experienced in bilingual customer support via chat and phone, addressing client needs effectively.

CommunicationIntermediate

Proficient in clear, professional communication with international clients and stakeholders.

Data ReportingIntermediate

Adept at collecting, verifying, and reporting logistical data to optimize cargo tracking processes.

Languages

English

Experience

Logistics coordinator

Lean Solutions group

SEP 2023 - currently working

During my time with this company, I have worked in the track and trace area, collecting important and timely information on cargo moving throughout the United States. My duties include reporting any irregularities during the shipment's journey so that appropriate assistance can be provided.

Customer service assistant

Sutherland

May 2022 - SEP 2023

customer service assistance by chat and phone calls in English and Spanish., Backoffice, verifying ID documentation and communicating with international banking entities.