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Roy

IT Infrastructure Assistant at Mount Sinai Health System

Contact

Cartago, Cartago Province, Costa Rica
Open to remote
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Competencies

Information Technology SupportIntermediate

Provides administrative and operational support, ensuring effective management of IT infrastructure projects.

Operations ManagementAdvanced

Oversees daily warehouse and store operations with focus on efficiency, accuracy, and customer satisfaction.

Communication & Customer ServiceExpert

Maintains clear communication with clients and team members, ensuring high-quality service delivery.

Inventory & Logistics ManagementAdvanced

Manages inventory control, warehouse standards, and delivery logistics to optimize supply chain operations.

Education

COLEJIO SAGRADO CORAZON DE JESUS

Languages

EnglishFluent

Summary

Experienced in managing organizational operations, administrative support, and logistics across healthcare, retail, and warehouse sectors. Skilled in communication, inventory control, and process optimization.

Key Achievements

  • Streamlined daily operations and special projects, enhancing organizational efficiency.
  • Managed and coordinated administrative support for senior executives, ensuring smooth workflow.
  • Implemented process improvements that supported organizational success.

Experience

Information Technology Infrastructure Assistant

MOUNT SINAI HEALTH SYSTEM
February, 2016 - Present

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects, Plan, coordinate, and finalize details for travel arrangements and business development events, Maintains and manages activities, commitments, and deliveries, Work with IT staff to provide support and troubleshooting for network connectivity or related network issues for the user community, Assist in inspecting services and hardware provided by vendors and develops positive relations with external vendors and clients, Demonstrates a professional, courteous and respectful attitude in dealing with patients, staff, families and significant others

Store Manager

LEARNING EXPRESS
July 2011 - December 2016

Supervise warehouse employees and oversee daily operations, Communicate with drivers to ensure efficient delivery of products, Ensure a high degree of detail and focus on every job, Receives deliveries and ensures that they are accounted for, Label deliveries and allocate them to appropriate storage area, Assist in control and manage inventory, Backup for entering material charge-outs

Warehouse Manager/ Dispatcher

Aunt Gussie's
Jun 2009 - Jun 2011

Pickup and Delivery of finished goods, Maintains inventory control and directs the taking of inventory per distribution center operations procedures, Sets and maintains warehouse production standards and warehouse supervisor's goals and objectives in cooperation with the operations manager, Responsible for ensuring the maintenance and service of warehouse equipment through third-party vendor, Weekly Ingredient inventory, Daily material and order pickup and delivery, Ingredients and order preparation for production, Shipping and receiving of materials

Warehouse Worker

AMericna B.D. COMPANY
Feb 2008 - Apr 2009

Wide experience working in a warehouse setting, Performing variety of tasks such as loading and unloading merchandise from trucks by hand, forklift and pallet jack, General knowledge of warehouse operations including shipping and receiving, procedure, order pulling and inventory control, Quality control of all outgoing labels

Driver/Warehouse

STAR FUTON
Apr 2005 - Dec 2007

Responsible for providing excellent customer service by delivering futon mattress promptly and courteously, Checked for accuracy and stability of the load, Invoiced and collected payments, Secured company assets, Ensured compliance with regulatory and company policies and procedure, Settled all accounts daily

Customer Service/Parts Department

HONDA OF ESSEX
Feb 2002 - Apr 2005

Responsible for process purchase orders, receive parts into inventory, maintain parts prices, Physical inventory and parts delivery, Provided customer shuttle services, Responsible for the safe transportation of customers, Operated the center's vehicles in a safe manner when transporting customer, Assisted customers when boarding and disembarking the vehicle

Driver/Warehouse

Karl'ss Appliances
Feb 1999 - Dec 2003

Prepared all orders for next day delivery, Lading and uploading all merchandise from trucks by hand and hand truck, Responsible for providing excellent customer service by delivering and installing new appliances and removing old ones

Skills

Information Technology SupportOperations ManagementCommunication & Customer ServiceInventory & Logistics Management
Published on CazVid - Jun 2, 2026
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