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Customer Service & Collections Specialist with 8 years of experience
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Competencies
Skilled in addressing customer needs, resolving issues efficiently, and ensuring high satisfaction levels.
Experienced in managing collections processes and improving recovery outcomes for clients.
Effective in articulating solutions and maintaining positive interactions with clients and team members.
Capable of identifying issues quickly and implementing practical solutions in fast-paced environments.
Education
Summary
Dedicated customer service and collections specialist with extensive call center experience in telecom and moving/storage sectors. Proven ability to enhance recovery rates and deliver exceptional client support.
Key Achievements
- Successfully managed collections processes for major clients, improving recovery rates.
- Developed customer service skills through handling diverse client inquiries and issues.
- Contributed to team goals by consistently meeting or exceeding performance metrics.
- Gained extensive experience in call center operations within the telecommunications and moving/storage industries.
Experience
Collections
I have 8 years of experience with call center Jobs. First 4 years working for a company named Valor Global CR, between 2018 to 2022. They provided services to Sprint specifically at collections department then they merged with T mobile. Always gave muy best even being top performer and promoted to pear coach. However back on 2022 decided to migrate somewhere else looking for a remote possition.
Customer Service
From 2022 till now have been offering my services to Support Services Group CR, developing as a customer service representative for PODS moving and storage. In charge of many tasks. Just yo mention a few, scheduling service dates, handling customers complaints during a local or long distance move in the US. As well billing and sales when needed. Now required to relocate because the client ( PODS is moving operations somewhere else.