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Data Analyst & Graphic Designer with 8+ years of diverse experience
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Competencies
Expertise in interpreting data to generate actionable insights, enhancing decision-making processes.
Proficient in Adobe Creative Suite, creating diverse visual content for commercial and artistic projects.
Skilled in effectively communicating with clients to understand needs and deliver tailored solutions.
Experienced in real-time reporting and process supervision to optimize service delivery and performance.
Education
Languages
Summary
Multi-skilled professional with over 8 years of experience in data analysis, graphic design, and customer support. Adept at delivering insightful reports, creating compelling visual content, and providing exceptional client service across diverse industries.
Key Achievements
- Provided real-time service reports and monitored key performance indicators at Atento SAC, enhancing operational efficiency.
- Developed a broad portfolio of graphic designs for clients, including logos, portraits, and illustrations, boosting brand visibility.
- Managed customer inquiries and account setups effectively at EarnIn, improving client satisfaction and retention.
- Streamlined data record processes and recruitment monitoring for educational institutions, increasing accuracy and efficiency.
- Collaborated with sales teams at BBVA to tailor vehicle loan solutions, resulting in increased client acquisition.
Experience
Data Analyst & Reporting
Analyst in charge of giving reports on the status of the service and indicators in real time.. Supervision and monitoring of competent processes.. Guidance provider feedback to advisors regarding service procedures.. Generator of reports and presentations for service issues in real time and internal company meetings and also with the client.. Direct dealings with advisers, supervisors, bosses and the client Movistar.
Executive teleoperator of customer service
General information of the institution and admission processes.. Data records in base, recruitment and monitoring of new students.. Offering information and guidance on the careers and benefits of the institute.. Community Manager managing one of the social networks of the ISIL Institute.
Graphic Designer & Digital illustrator
Handles design tools to make all kinds of graphics (Portraits, Comics, Caricatures, Animals, logos, etc).. Developing both in the commercial field working with businesses, publishers and companies as well as with specific clients.
Vehicle Loan Executive
Responsible for acquiring new clients and preparing quotes for vehicle loan financing.. Direct interaction with sales representatives, brokers, sales managers, and clients.. Advises clients on loan application procedures and processes.. Placing loans through various networks.
Vehicle Loan Executive
Customer support executive, responsible for handling inquiries and helping customers set up their accounts and resolve any issues.