Rubén - Data Analyst & Graphic Designer with 8+ years of diverse experience

Lima, Lima Province, Peruen

Provided real-time service reports and monitored key performance indicators at Atento SAC, enhancing operational efficiency.

Developed a broad portfolio of graphic designs for clients, including logos, portraits, and illustrations, boosting brand visibility.

Contact via CazVid

Published on CazVid

Summary

Multi-skilled professional with over 8 years of experience in data analysis, graphic design, and customer support. Adept at delivering insightful reports, creating compelling visual content, and providing exceptional client service across diverse industries.

Key Achievements

Managed customer inquiries and account setups effectively at EarnIn, improving client satisfaction and retention.
Streamlined data record processes and recruitment monitoring for educational institutions, increasing accuracy and efficiency.
Collaborated with sales teams at BBVA to tailor vehicle loan solutions, resulting in increased client acquisition.

Skills

Data AnalysisAdvanced

Expertise in interpreting data to generate actionable insights, enhancing decision-making processes.

Graphic DesignExpert

Proficient in Adobe Creative Suite, creating diverse visual content for commercial and artistic projects.

Client InteractionIntermediate

Skilled in effectively communicating with clients to understand needs and deliver tailored solutions.

Reporting & MonitoringAdvanced

Experienced in real-time reporting and process supervision to optimize service delivery and performance.

Languages

Spanish

Experience

Data Analyst & Reporting

Atento SAC (Movistar / Exclusive Business)

2015 - 2018

Analyst in charge of giving reports on the status of the service and indicators in real time.. Supervision and monitoring of competent processes.. Guidance provider feedback to advisors regarding service procedures.. Generator of reports and presentations for service issues in real time and internal company meetings and also with the client.. Direct dealings with advisers, supervisors, bosses and the client Movistar.

Executive teleoperator of customer service

ISIL Institute

2011 - 2015

General information of the institution and admission processes.. Data records in base, recruitment and monitoring of new students.. Offering information and guidance on the careers and benefits of the institute.. Community Manager managing one of the social networks of the ISIL Institute.

Graphic Designer & Digital illustrator

Freelance Designer and Illustrator

2018 - Present

Handles design tools to make all kinds of graphics (Portraits, Comics, Caricatures, Animals, logos, etc).. Developing both in the commercial field working with businesses, publishers and companies as well as with specific clients.