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Customer Support & Sales Specialist with bilingual communication skills
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Competencies
Facilitated communication across English and Spanish speakers in multiple business contexts.
Provided high-quality support through phone, email, and chat channels, handling inquiries and complaints.
Managed administrative tasks, financial processes, and business support functions.
Assisted in sales-related activities, including order processing and customer engagement.
Education
Languages
Summary
Experienced in providing bilingual support and administrative assistance, specializing in communication, customer relations, and office operations.
Key Achievements
- Provided accurate real-time interpretation between English and Spanish in various professional settings.
- Handled diverse customer interactions via calls, emails, and online chats, resolving complaints and processing transactions.
- Supported office operations including financial tasks, staff management, and administrative duties.
Experience
Bilingual customer support & Sales
Provide accurate interpretation of spoken communication between English and Spanish speakers in various settings, including meetings, conferences, medical consultations, and legal proceedings., Interpret in real-time during conversations, ensuring clarity and conveying the message without distortion or omission., Handling incoming calls and emails from customers as well as making outbound calls to customers., Interacting with customers in online chat portals., Responding to questions about the company, its products or services., Resolving customer complaints and escalating them when necessary., Processing orders, invoices, payments, claims, credits and returns.