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Competencies
Demonstrated experience with Client Relations.
Demonstrated experience with Sales & Upselling.
Demonstrated experience with Salesforce.
Demonstrated experience with Customer Service.
Demonstrated experience with Data Entry & Record Management.
Education
Experience
Sales Agent
Answer inbound calls from potential clients to provide information and quotes for moving and junk removal services., Promote and sell both moving and junk hauling services based on customer’s needs., Use internal tools and systems to create accurate service estimates and schedule appointments., Consistently meet and exceed sales targets in fast-paced, customer-focused environment., Deliver excellent customer service while helping clients choose the best service option.
Client Relations Specialist
Developed and maintained strong relationships with existing clients, ensuring their continuous satisfaction through regular communication and tailored solutions., Coordinated scheduling for deliveries and pickups, meeting tight deadlines and adapting to changes in client needs., Managed inquiries and issues during the transportation process, delivering updates and resolving problems to maintain high client satisfaction., Provided consistent customer support, demonstrating excellent verbal and written communication skills, essential for virtual client management.
Sales Specialist
Handled inbound and outbound sales calls, engaging with customers to identify needs and offer solutions, resulting in meeting or exceeding monthly sales goals., Upsold products and services, contributing to revenue growth by identifying opportunities to enhance client purchases., Demonstrated strong time management and multitasking abilities by managing high call volumes and administrative duties in a fast-paced sales environment., Maintained customer records and logged data efficiently, ensuring accurate entry and retrieval of information for follow-up actions.
Customer Service Representative
Resolved customer inquiries and complaints effectively, maintaining a high level of client satisfaction and retention., Delivered service-oriented support, active listening to clients' needs, and addressing concerns to provide swift resolutions., Managed incoming calls professionally and handled sensitive information with confidentiality, aligned with virtual assistant responsibilities such as call forwarding and messaging.