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Customer Service & Sales Specialist with 10+ years in Telecom and Customer Support
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Competencies
Extensive experience resolving customer inquiries, disputes, and providing technical support.
Performed sales of mobile products, provided guidance on pricing, and managed service contracts.
Effectively communicated with customers and teams, ensuring clear and professional exchanges.
Handled multiple responsibilities efficiently in customer support and team management roles.
Education
Summary
Experienced in customer care, sales, and team leadership within telecom and customer support sectors.
Key Achievements
- Led teams to enhance service quality and manage escalations at Foundever.
- Supported and trained teams in fraud prevention, sales, and customer interactions.
- Provided technical customer service and managed account updates at Qualfone.
Experience
QA Analyst | Fraud Detection & Risk Management | Sales Coaching | Back Up Team Manager
Empowered teams to deliver top-tier customer service through performance monitoring, fraud prevention, and sales training., Improved service quality, resolved escalations, and aligned teams with evolving standards and policies.
Technical Customer Representative / Sales Representative
Delivered phone service setups (voicemail, etc.), managed account updates, and resolved customer inquiries and disputes efficiently over the phone., Sold mobile products, provided expert guidance on pricing and availability, and supported customers with quotes and service agreement details.