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Ruth
Customer Service Specialist with 8+ years in BPO and Call Centers
Video resume
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Competencies
Delivered high-quality customer support in call centers, handling escalations and client retention.
Conducted detailed reviews of client documents to ensure compliance and accuracy.
Supported team performance through metrics monitoring and agent support.
Skilled in G Suite, Office 365, Salesforce, and Zendesk for operational efficiency.
Fluent in English and Spanish, experienced in client communication via calls, chats, and emails.
Education
Languages
Summary
Experienced in client support, documentation, supervision, and technical support across BPO industries, fluent in English and Spanish with over 8 years of diverse client interaction experience.
Key Achievements
- Supported compliance and accuracy in client documentation at Pan American Communications
- Supervised performance metrics and supported agent efficiency at Pan American Communications
- Provided technical support and managed escalations to maintain high-quality customer service at Atento
Experience
Backoffice - Customer Care Representative
Conducting detailed reviews of client documents for compliance and accuracy, Supporting the seamless processing of transactions, Ensuring all necessary documentation met specific standards for successful completion
Supervisor Assistant, Customer Care
Conducting detailed reviews of client documents for compliance and accuracy, Supporting the seamless processing of transactions, Ensuring all necessary documentation met specific standards for successful completion
Temporary Supervisor
Overseeing metrics through Excel sheets and graphics, Providing support to agents for enhanced performance and efficiency
Customer Service - Backoffice Representative
Ensured high-quality customer service, Provided technical support, Effectively managed escalations for prompt resolutions, Focused on retaining customers considering departure by offering incentives
Back Office Agent Tier 3
Facilitating prepaid card services for deposits, Aiding customers with low credit scores
Backoffice Customer Care Representative - Tier 3
Fraud Specialist Representative - Tier 2
Providing superior call service for customers seeking prepaid cards for deposits, Aiding those with low credit scores
Customer Service Representative - Tier 1
Delivering exceptional call quality to customers interested in obtaining prepaid cards for deposits
Temporary Supervisor
Monitoring time exceptions, Making adjustments and managing PTOs to ensure accurate timekeeping