Experienced in client support, documentation, supervision, and technical support across BPO industries, fluent in English and Spanish with over 8 years of diverse client interaction experience.
Delivered high-quality customer support in call centers, handling escalations and client retention.
Conducted detailed reviews of client documents to ensure compliance and accuracy.
Supported team performance through metrics monitoring and agent support.
Skilled in G Suite, Office 365, Salesforce, and Zendesk for operational efficiency.
Pan American Communications
Conducting detailed reviews of client documents for compliance and accuracy, Supporting the seamless processing of transactions, Ensuring all necessary documentation met specific standards for successful completion
24-7 Intouch
Conducting detailed reviews of client documents for compliance and accuracy, Supporting the seamless processing of transactions, Ensuring all necessary documentation met specific standards for successful completion
Pan American Communications
Overseeing metrics through Excel sheets and graphics, Providing support to agents for enhanced performance and efficiency
Atento
Ensured high-quality customer service, Provided technical support, Effectively managed escalations for prompt resolutions, Focused on retaining customers considering departure by offering incentives
High School
Additional Course
Additional Course
Fluent in English and Spanish, experienced in client communication via calls, chats, and emails.
Atento
Facilitating prepaid card services for deposits, Aiding customers with low credit scores
Telus International
Telus International
Providing superior call service for customers seeking prepaid cards for deposits, Aiding those with low credit scores
Telus International
Delivering exceptional call quality to customers interested in obtaining prepaid cards for deposits
Telus International
Monitoring time exceptions, Making adjustments and managing PTOs to ensure accurate timekeeping