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Sales and Customer Service Professional with 5+ years in client interactions
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Competencies
Used CRM tools to update customer profiles, track cases, and escalate tickets in support roles.
Strengthened persuasion and negotiation skills in sales roles, achieving outstanding results.
Supported both English- and Spanish-speaking clients effectively in customer service and sales.
Proficient in Microsoft Excel, Word, PowerPoint, and Office tools for documentation and presentations.
Developed strong customer service and communication capabilities across multiple roles.
Education
Languages
Summary
Experienced in high-pressure sales, customer interaction, and bilingual support, with a focus on client satisfaction and communication.
Key Achievements
- Managed over 80 customer interactions daily at Alorica, achieving a 95% satisfaction score
- Supported English- and Spanish-speaking clients in high-volume sales and service settings
- Developed strong communication skills and sales performance at Online Real Estate Management
Experience
Sales Agent
Strengthened persuasion and negotiation skills in a high-pressure sales setting, Achieved outstanding sales results through customer-centered communication, Supported English- and Spanish-speaking clients in a high-volume environment, Managed demanding customers while maintaining excellent metrics
Bilingual Customer Service Representative
Managed 80 daily customer interactions while maintaining a 95% customer satisfaction score, Resolved billing, account, and technical issues across multiple channels, Used company CRM to update customer profiles, track cases, and escalate tickets, Consistently achieved top-quartile performance in...
Sales & Customer Service Assistant
Developed strong customer service and communication skills, Achieved high sales performance and exceeded expectations