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Data Analyst with 5 years of experience in financial services
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Competencies
Applying statistical techniques to interpret complex datasets and generate actionable insights.
Writing and optimizing queries for data retrieval and management in large databases.
Creating dashboards and visual reports using tools like Tableau and Power BI.
Building models to forecast financial performance and support business strategy.
Education
Summary
Data analyst with extensive experience in financial data analysis, reporting, and visualization, demonstrating a strong ability to support strategic decision making.
Key Achievements
- Led data analysis projects that optimized reporting processes and improved decision-making efficiency.
- Progressed from Junior Data Analyst to Senior Data Analyst, overseeing complex analytics tasks.
- Developed dashboards and reports for key stakeholders, enhancing data visibility and insights.
Experience
Process Associate
Managed and enforced content moderation policies to ensure compliance with platform guidelines and community standards., Reviewed user-generated content across various platforms to detect and remove inappropriate, harmful, or offensive material., Collaborated with cross-functional teams to address emerging content risks and improve moderation processes., Utilized analytical tools to monitor trends and report on moderation efficiency, ensuring a safe and engaging user environment.
Process Executive
Responsible for working on Denials & Rejections and making required corrections to claims, by working closely with the team leader., Calling the insurance carrier & document the actions taken in claims billing summary notes., Ensure that the deliverables to the client adhere to the quality standards., To review emails for any updates., Identify issues and escalate the same to the immediate supervisor.
Email Advisor
Resolving and handling customer issues in chat through app., Providing support and comprehensive product / service information to customers., Build relationships with customers., Assisting customers in making decisions.
Customer Service Associate
Knowledgeable about building strong client relationships by professionally and thoughtfully responding to questions., Proficiency in managing every step of the customer care process, from seeing problems and offering fixes to making sure all paperwork is completed and followed up on., Competent at keeping up with business offerings to better serve clients and elevating questions to the proper teams when needed., Renowned for using customer information to suggest process improvements and spot possible new service opportunities.