Versatile professional with over 5 years' experience in customer service, patient assistance, and education. Adept at resolving conflicts, managing diverse communications, and developing engaging educational programs. Committed to delivering exceptional service and fostering positive relationships.
Skilled in providing empathetic, efficient service across inbound and outbound channels, ensuring customer satisfaction.
Experienced in addressing patient needs, resolving conflicts, and facilitating appointment scheduling in healthcare settings.
Proficient in managing and resolving customer and patient conflicts to maintain positive relationships.
Capable of designing engaging and developmentally appropriate educational programs for young learners.
North American Dental Group, Inc
Assisted patients with obtaining appointments, clinic and provider information and rescheduling as required.. Resolved questions, concerns and patient conflicts while delivering the highest level of customer service.. Work at home patient service representative that receive/make high volume of calls to schedule and assist patients for their next dental appointment.. Create patient charts on the computer and identify/resolve issues with a sense of urgency while maintaining patient confidentiality.
Omni Interactions
Work at home agent that provides customer service (taking inbound phone calls, answering chat messages and responding to emails) for different companies.. Quickly help customers with good solutions and solve problems in a creative way.. Assisted patients with scheduling the original series of the Covid-19 Vaccine, the additional dose, and the 1 and 2 boosters, plus the Flu Vaccine when it was in season.. Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
Connexus Resource Group
Work from home agent that provided outbound services to a vitamin company, updating customers credit card info and reactivating their accounts.. Provided outbound services to the VISA company, calling businesses to confirm their email, phone number and business name/address are correct and update it in the CRM system.. Maintained professional relationships with client contacts to ensure top-notch customer service.. Used valuable skills such as active listening and empathy to communicate to customers.
Bachelor of Applied Science
Associate of Applied Science
High School Diploma
So a time that I provided exceptional customer service was when I was scheduling a patient for a dental appointment. She called in crying and was um very anxious because she had cracked a tooth and she wanted to find out did I have any availability. So what I did tell her is I'll be more than happy to assist with her and look at the schedule and see when the next available opening was. When I did look at the schedule, I saw that we did have an opening for that day for her to come in. So I went ahead and gathered her details. I went ahead and scheduled the appointment for her for that same day. Then I let her know that um Um, the doctor would be more than happy to get her in to do the exam and x-ray and then just discuss with her the next best um steps for her treatment plan. The patient was so happy. She thanked me and um she just said that she would just let me know to let my supervisor know that um I did an exceptional job in helping her to get her in because she was in so much pain.
I had provided exceptional customer service was when I was scheduling a patient for a dental appointment and the patient called in, was crying and in pain because she had a cracked tooth. So I told her I'll be more than happy to assist with scheduling an appointment for her and look at the schedule and see when the next available opening was. And when I did do that, I did see that there was an opening for that same day that she was calling in. I went ahead and scheduled her and told her the time and told her all the details and then just let her know that the doctor will be more than happy to get her in to do an exam and an X-ray and just discuss with her the next best steps for her treatment plan. She was so happy. She thanked me and she told me that she was so pleased with how I was able to assist her in getting an appointment as soon as possible. And she was just, you know, so happy.
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Work at home customer service representative taking inbound phone calls for United Healthcare Insurance company.. Maintained professional relationships with client contacts to ensure top-notch customer service.. Received calls such as claims, changing PCP; requesting for a new ID card; locating dentist/vision doctors in the members area; quoting Medicare benefits.. Managed multiple client requirements and guidelines.
Al-Athar Nursery School
Developed and teach lessons on relevant children's books, poems, movies and themes to promote student interest.. Planning, implementing, and supervising a developmentally appropriate, inclusive program.. General supervision and management of a classroom.. Implement reading and writing workshops to increase student literacy and support school reading programs.. Maintained a child-friendly environment, allowing frequent access to outdoor activities.
Dar-Un-Noor Academy
Implemented reading and writing workshops to increase student literacy and support school reading programs.. Developed program to work with students and increase interest in higher learning.. Reinforced lessons presented by the teacher with students one-on-one or in small groups.. Enforced school and class rules to help teach students proper behavior.. Helped the teacher prepare for lessons by getting materials ready.
Frazer Center
General supervision and management of a classroom.. Planning, implementing, and supervising a developmentally appropriate, inclusive program.. Successfully improved student participation in the classroom through integration of creative role-playing exercises.. Assisted with the supervision of student activities outside of the classroom.
