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Customer Service & Sales Executive with 5+ years of remote support expertise
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Competencies
Delivered high-accuracy remote support to diverse clients across multiple systems, consistently exceeding performance benchmarks.
Implemented effective upselling and retention techniques for telecom services, maintaining high customer satisfaction levels.
Used CRM systems and AI tools to manage client accounts, streamline sales workflows, and optimize processes.
Handled customer interactions via email, chat, and phone to ensure clear, professional, and effective communication.
Supported onboarding and training initiatives, contributing to team development and operational efficiency.
Education
Languages
Summary
Experienced Customer Service Executive with a strong background in remote support, sales, and account management. Proficient in CRM and AI tools, with a track record of exceeding KPIs and delivering excellent client service across telecom, retail, and service industries.
Key Achievements
- Supported onboarding and training of new hires at ALLIED GLOBAL, enhancing team integration.
- Provided remote sales and retention support at TELUS FFH, executing upselling strategies effectively.
- Managed client accounts remotely at GROUPON, negotiating services and streamlining workflows using CRM and AI tools.
Experience
Customer Service Executive
Delivered remote support to customers, merchants, and providers., Managed multiple systems simultaneously with high accuracy., Consistently exceeded KPIs (90%+)., Supported onboarding and training of new hires.
Sales & Retention Advisor (Remote)
Provided remote sales and retention support for telecom services., Executed upselling and retention strategies effectively., Maintained high customer satisfaction and exceeded KPIs.
Account Executive
Managed client accounts and sales follow-ups remotely., Negotiated services and optimized margins., Used CRM and AI tools to streamline sales workflows.