Experienced in bilingual call center operations, specializing in customer service, telemarketing, and client retention across Mexico and the U.S.
Provided customer support through call center activities including cold calls and scheduling.
Utilized fluency in English and Spanish to serve diverse client needs and facilitate communication.
Engaged in outbound cold calls, retention strategies, and client engagement via telecommunication.
Handled responsibilities from Agua Prieta, Sonora, while coordinating with U.S.-based clients.