Demonstrated experience with Microsoft Office.
Concentrix
Agent in charge of handling and resolving customers issues regarding online orders, in the first call.
Asurion
Representative specialized in technical support for Verizon Wireless.
Lean Solutions Group & OTR Transportation LLC
Track and trace specialist and freight broker., Coordinated and tracked FTL (Full Truckload) and LTL (Less Than Truckload) shipments, ensuring on-time delivery and efficient transportation., Managed freight booking by securing appropriate trucks for customer shipments, optimizing cost and service levels., Oversaw invoice and paperwork reception, verifying accuracy and maintaining organized records for seamless operations., Communicated with carriers, drivers, and customers to resolve any shipping delays or issues, ensuring customer satisfaction., Utilized logistics software and tracking tools to monitor shipments and provide real-time updates.
High School Diploma
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