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Salvador
Customer Service Specialist with 4 years experience in telecommunications
Video resume
Customer service
Skills:nEmpathynActive listeningnProblem solvingnAdaptabiltynTeam worknEmotional intelligence
Contact
Santiago de María, Usulután, El Salvador
Open to remote
Available on CazVid
Competencies
EmpathyIntermediate
Applied empathy to understand and address customer needs effectively
Active ListeningIntermediate
Utilized active listening skills to identify customer issues and provide appropriate solutions
Problem SolvingIntermediate
Addressed customer concerns by analyzing issues and implementing solutions in call center interactions
CommunicationIntermediate
Enhanced communication skills through promotion to loyalty and retention teams
Summary
Experienced in telecommunications call centers with strong skills in empathy, communication, and problem-solving, with a proven track record of role progression.
Key Achievements
- Worked as a Digital Assistance Representative for AT&T at Concentrics for 2 years
- Gained customer service experience with a telecommunication company in Canada at Telos International
- Promoted to the loyalty and retention team, enhancing communication skills
Skills
EmpathyActive ListeningProblem SolvingCommunication
Published on CazVid - Jul 3, 2025