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Samantha
Customer Service Professional with 9 years in Call Center & Client Support
Video resume
Agent
9 years experience in call center.nStarted as a CSR for dish in 2014, after a couple of months I got a job offer as a market research analyst for Mitchell total loss and was there from end of 2014 to 2018 and left after having my baby.nCame back to work to Porch from 2020 to 2023 and started as a CSR, got promoted to a Provider's Communications agent and left as a QA agent.
Contact
Coacalco, México, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries and support via phone at call centers.
Quality AssuranceIntermediate
Conducted quality assessments for service improvement at Porch.
Account ManagementBeginner
Gained experience in property management and client relations.
Market ResearchBeginner
Conducted market analysis and research for Mitchell Total Loss.
Summary
Customer service professional with 9 years of experience, including roles in call centers, market research, and quality assurance, with a proven progression in responsibilities.
Key Achievements
- Started as a CSR at Dish and advanced to QA agent at Porch.
- Transitioned from customer service to market research, gaining diversified experience.
- Progressed through roles, including account management and quality assurance.
Skills
Customer ServiceQuality AssuranceAccount ManagementMarket Research
Published on CazVid - Jul 3, 2025