Samir - Data Analyst with 5 years of experience in market research and analytics

Utilized statistical tools and methodologies to interpret complex datasets.

Created interactive dashboards and reports using BI tools to communicate findings.

Conducted qualitative and quantitative research to gather market insights for clients.

Managed and queried relational databases to extract relevant information for analysis.

Assisting customers with their inquiries about their packages, purchases, complaints about poor service from the provider, and account verification.

Develop the campaign: Documentation, general campaign procedures and train agents with product knowledge and CRM.

Comprehensive management of multiple departments, including recruitment, training, and operations., Oversight of various campaigns, with direct client engagement in the administration, monitoring, and optimization of their projects., Responsible for budget management, preparation of operational and financial reports, and overall supervision of the area, with a focus on efficiency, goal achievement, and continuous improvement.

In Customer Service: Address customer inquiries about their contracted services, offer additional services, and assist with billing inquiries., In Technical Support: Help customers with technical issues related to the service or the provided equipment, sometimes assisting with problems on their own devices.