S&#x27;lindile - Welcome to CazVid!

Durban,KwaZulu-Natal,South Africaen

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Summary

View S&#x27;lindile's professional profile on CazVid.

Skills

Customer ServiceIntermediate

Demonstrated experience with Customer Service.

ZendeskIntermediate

Demonstrated experience with Zendesk.

Time ManagementIntermediate

Demonstrated experience with Time Management.

Problem SolvingIntermediate

Demonstrated experience with Problem Solving.

Team CollaborationIntermediate

Experience

Customer Support Agent

Massmart

Oct 2023 - Dec 2023

Processed order reallocations, invoices, and refunds., Assisted customers via WhatsApp, calls, and email using Zendesk., Delivered timely and professional service to enhance customer satisfaction.

Customer Service Agent

Merchants SA

Apr 2016 - Nov 2020

Handled inbound calls addressing customer complaints, billing enquiries, and account issues., Supported both postpaid and prepaid clients with technical and service-related queries., Consistently met performance and quality targets.

Crew Member / Cashier

Burger King SA

Mar 2014 - Apr 2016

Served customers at tills and maintained high service standards in the lobby., Assisted with daily restaurant preparation and food service operations., Ensured a clean and customer-friendly environment.