This is my profileContact via CazVidSamuel
Customer Service & Fraud Analyst with diverse industry experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support across various sectors, including banking, hospitality, and call centers.
Interpreting & CommunicationIntermediate
Served as a customer service interpreter, facilitating communication in multilingual environments.
Fraud AnalysisIntermediate
Analyzed transactional data to detect and prevent fraudulent activities at a financial institution.
Reception & HospitalityBeginner
Handled front desk responsibilities, greeted guests, and managed reservations at a hospitality establishment.
Education
BACHELOR'S DEGREE IN COMPUTER SCIENCE
INUKA UNIVERSITY
Completed 01/2010
Languages
Creole HaitianoNativo
FrancesNativo
EspañolAvanzado
InglesAvanzado
Summary
Versatile professional experienced in customer support, interpreting, and fraud detection across multiple industries.
Key Achievements
- Accumulated extensive experience across customer service roles in call centers, hospitality, and banking sectors.
- Progressed through multiple customer service positions, demonstrating adaptability and skill development.
- Performed fraud analysis at a major bank, handling sensitive financial data and contributing to security measures.
Experience
CUSTOMER SERVICE
CALL CENTER TURBOTAX
02/2011 - 06/2014
CUSTOMER SERVICE INTERPRETER
CALL CENTER CLOUD INTERPRETER
07/2014 - 05/2017
RECEPTIONIST
HOTEL CASA NAEMI
07/2017 - 12/2018
WAITER
HOTEL ANTIGUO EUROPA
01/2019 - 12/2019
CUSTOMER SERVICE
CALL CENTER ALORICA
01/2020 - 12/2020
CUSTOMER SERVICE
CALL CENTER AQUIRE
01/2020 - 08/2021
FRAUD ANALYST
GBS SCOTIABANK
09/2021 - UNTIL NOW
Skills
Customer ServiceInterpreting & CommunicationFraud AnalysisReception & Hospitality
Published on CazVid - Jul 3, 2025