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Samuel

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San Pedro Sula,Cortés Department,Honduras
Open to remote
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Competencies

Excellent communication and interpersonal skillsIntermediate

Demonstrated experience with Excellent communication and interpersonal skills.

Customer service & conflict resolutionIntermediate

Demonstrated experience with Customer service & conflict resolution.

Fast problem-solving and adaptabilityIntermediate

Demonstrated experience with Fast problem-solving and adaptability.

Empathetic and people-orientedIntermediate

Demonstrated experience with Empathetic and people-oriented.

Multitasking & organizationIntermediate

Demonstrated experience with Multitasking & organization.

Education

Bachelor's
UNITEC SPS- San Pedro Sula, CR
Completed 10/2025
High School Diploma
Liceo Bilingüe Centroamericano- San Pedro Sula, CR
Completed 07/2022
Primary and Secondary Education
Academia Bilingüe Shalom- San Pedro Sula, CR
Completed 07/2017

Languages

enNative

Experience

Scheduling Assistant

OClinicals
04/2025 - 10/2025

Managed over 60 calls daily to coordinate and schedule medical appointments., Verified patients' insurance coverage to ensure eligibility and accuracy., Communicated with nurses and staff to provide appointment updates and support., Strengthened multitasking, organization, and problem-solving skills in a high-volume setting.

Customer Service Agent

Startek (Walmart Customer Relations Department)
05/2024 - 04/2025

Handled 40+ customer calls per day, assisting with in-store concerns and brand inquiries., Resolved customer issues professionally while maintaining empathy and composure., Enhanced communication and conflict-resolution skills through daily interactions., Resolved customer inquiries through effective communication and problem-solving techniques., Utilized CRM software to document interactions and track customer issues.

Sales Assistant

Mi Bodeguita
04/2022 - 05/2024

Assisted customers, promoted products, and ensured a positive shopping experience., Gained hands-on experience in sales, service, and product promotion., Built strong interpersonal and communication abilities through daily client interaction., Supported daily sales operations by processing transactions and handling customer inquiries efficiently.

Skills

Excellent communication and interpersonal skillsCustomer service & conflict resolutionFast problem-solving and adaptabilityEmpathetic and people-orientedMultitasking & organization
Published on CazVid - May 17, 2026
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