Samuel - Customer Support Specialist with 6 years in BPO industry

Bogotá, Bogota D.C., ColombiaRemoteen

Gained versatility by performing customer care, business support, sales, and technical support roles across multiple communication channels over six years.

Consistently demonstrated resourcefulness and teamwork to enhance customer interactions and task efficiency.

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Summary

Experienced BPO specialist with a diverse background in customer care, technical support, and sales, proficient in English and Spanish.

Video Resume

Key Achievements

Proficient in handling diverse communication methods including phone, chat, and ticket management.

Skills

Customer ServiceAdvanced

Provided customer and business care, ensuring positive resolutions and customer satisfaction.

Technical SupportIntermediate

Handled technical inquiries and troubleshooting tasks effectively in a multilingual environment.

Communication SkillsAdvanced

Communicated proficiently in English, both orally and in writing, across various support channels.

TeamworkAdvanced

Collaborated effectively with team members to meet objectives and improve service quality.

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