Solange - Customer Service & Technical Support with diverse industry experience

Managua, Managua Department, NicaraguaRemoteen

Provided customer support across retail, hardware, and technical campaigns at Concentrix.

Handled customer inquiries and resolved issues utilizing CRM tools like Salesforce and Five9.

Published on CazVidOpen to remote

Summary

Experienced in customer service and technical support across retail and hardware sectors, proficient with CRM tools like Salesforce and Five9.

Customer ServiceIntermediate

Engaged with customers to resolve inquiries and ensure satisfaction.

Technical SupportIntermediate

Assisted customers with technical issues related to hardware and software.

CRM ToolsIntermediate

Utilized Salesforce and Five9 to manage customer interactions and data.

Retail CampaignsBeginner

Supported retail initiatives and customer engagement efforts.

English(Advanced)Spanish

Ibex

Customer service agent, Retail Campaign

Concentrix

Customer service agent, Technical support campaign, Retail and Hardware inquiries

Business Administration

Completed 2025

High School Diploma of Science and Letters

Completed 2018

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