This is my profileContact via CazVidSamuel
Customer Support Specialist with 5+ years in telecommunications
Contact
Competencies
Extensive experience assisting customers with billing, account modifications, and service troubleshooting.
Provided technical troubleshooting for television boxes, modems, and security systems.
Managed scheduling of technician appointments and coordinated with authorities for security services.
Engaged in selling cell phone plans, smartwatches, and membership services, and verified contact information.
Handled troubleshooting and repair services for security devices and home systems.
Education
Languages
Summary
Experienced in technical support and customer service within the telecommunications and security industries, adept at troubleshooting, sales, and coordination.
Key Achievements
- Provided technical and customer service support for ISP and security systems
- Handled billing, package additions, and troubleshooting for diverse customer needs
- Scheduled and coordinated technician visits to ensure timely service delivery
Experience
Customer Service & Technical Support
Assisting customers with their bills, Adding internet and television packages, Selling cell phone plans and smartwatches, Troubleshooting television boxes and modems, Programming remote controls, Scheduling technician appointments
Customer Service & Technical Support
Assisting customers with their bills, Adding, verifying, or editing contact information, Experience in membership sales, Providing repair services for cameras, panels, sensors, smoke detectors, and motion detectors, Working under pressure and coordinating with authorities to dispatch them and avoid...