Bilingual Customer Service and Support Professional | CazVid

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Samuel Rodríguez Ocampo

Ciudad de México, Ciudad de México, México Available for Remote Work

Legal Assistant with customer service and soft skills expertise

  • Gained extensive experience in customer service and tech support roles
  • Demonstrated strong soft skills, including empathy and de-escalation, in client interactions
  • Managed call flow effectively, ensuring positive client engagement
Customer Service
Advanced
Provided quality support and problem resolution in customer-facing roles
Soft Skills
Advanced
Displayed strong communication, empathy, and de-escalation abilities with clients
Call Management
Intermediate
Handled call flow efficiently, maintaining professionalism and client satisfaction
Technical Support
Intermediate
Supported clients via tech support and Q&A analysis, addressing technical issues
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Legal assistant

Legal assistant

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