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IT Support Engineer with 4+ years of cross-platform experience
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Competencies
Experienced in managing Windows OS and multiple Linux distributions including RHEL, Ubuntu, and OpenSUSE.
Handled network hardware, configuration, and security systems like CCTV and network printers.
Provided Level 1 technical support, remote desktop assistance, and hardware troubleshooting.
Worked with Linux, Docker, Kubernetes, Terraform, Jenkins, Ansible, and Shell Scripting for automation.
Utilized Python for scripting and employed monitoring tools like Prometheus and Grafana.
Education
Languages
Summary
Multifaceted IT Support Engineer with expertise in systems administration, network support, and automation tools.
Key Achievements
- Installed, configured, and maintained desktops, laptops, and IT infrastructure for end-users.
- Provided comprehensive Windows, Linux, and server support, including troubleshooting and system upgrades.
- Supported network and security systems such as CCTV servers, NAS, and network printers.
Experience
IT Support Engineer
Installed and configured Desktops, Laptops, and other authorized IT equipment., Installed and maintained Windows OS (10, 11) and Linux distributions., Performed Windows Server installations., Installed and supported Microsoft Office applications including Outlook, Word, PowerPoint, and Excel.,...
Technical Support Intern
Analyzed and provided complete solutions for user tickets related to Linux issues (Ubuntu & OpenSUSE) using Linux and DevOps tools., Created well-documented solutions for troubleshooting and technical skill development., Installed and configured RHEL 9, OpenSUSE, and Ubuntu operating...