This is my profileContact via CazVid
Sandra
Key Account Manager with SaaS and Telecom expertise in Latin America
Video resume
Contact
Competencies
Proficient in managing key accounts, fostering strong client relationships, and driving retention and growth.
Skilled in developing strategies to acquire new clients and expand market presence in SaaS and telecom sectors.
Experienced in ensuring client success through onboarding, training, and continuous support to maximize product value.
Capable of leveraging CRM tools like HubSpot and Insightly to track, analyze, and optimize client interactions.
Effective in coordinating with technical and commercial teams using Slack, Notion, and Microsoft Office tools.
Education
Languages
Summary
Results-driven professional with extensive experience managing strategic accounts, developing business growth strategies, and optimizing customer success in SaaS and telecom sectors across Latin America.
Key Achievements
- Successfully managed and retained key clients across diverse industries, enhancing customer satisfaction and loyalty.
- Developed and implemented strategic account plans, increasing client conversion rates and revenue growth.
- Led cross-functional teams to optimize processes and deliver tailored solutions, improving operational efficiency.
- Expanded distributor networks and strengthened partner relationships in multiple countries, boosting market reach.
- Ensured seamless onboarding and training for enterprise clients, resulting in higher product adoption and satisfaction.
Experience
Key Account Manager | Gestión de Cuentas Clave
Gestión y retención de clientes clave, asegurando una experiencia óptima en la plataforma., Atención a socios conductores y optimización de procesos mediante herramientas tecnológicas.
Key Account Manager | Gestión de Cuentas Clave
Manejo de cuentas estratégicas, programación de la activación de servicios de telecomunicaciones para clientes empresariales., Coordinación con equipos técnicos y comerciales.
Key Account Manager | Gestión de Cuentas Clave
Gestión de la base de datos de clientes B2B (realtors) y B2C interesados en compra o alquiler de viviendas., Implementación de estrategias de conversión y seguimiento mediante CRM y automatización de procesos.
Desarrolladora de Negocios | Industria SaaS
Gestión y acompañamiento de distribuidores en diferentes países., Desarrollo de estrategias para la captación y conversión de clientes., Seguimiento y soporte semanal a distribuidores para maximizar oportunidades de negocio., Negociación y comunicación constante con tomadores de decisiones.
Customer Success Manager | Industria SaaS
Gestión de clientes empresariales, asegurando una experiencia de usuario óptima., Capacitación y acompañamiento en la implementación de soluciones tecnológicas., Desarrollo de estrategias para incrementar la adopción del producto y reducir la tasa de churn.
Skills
Video Transcript
Presentation
Hi, my name is Andra and I work as a customer success, customer support, BDR and key account manager for test companies, real estate and communication companies. I have six years of experience working with B2B and B2C clients. My main task is helping the clients through all the sales process.