This is my profileContact via CazVidSandra
Branch Manager with Leadership and Multilingual Customer Service Experience
Contact
Monterrey, Nuevo León, Mexico
Available on CazVid
Competencies
Issue SolvingIntermediate
Applied problem-solving skills in handling customer and operational challenges across roles.
ProactivityIntermediate
Proactively identified opportunities to improve service and operational efficiency.
Multilingual CommunicationIntermediate
Utilized English and French in teaching and customer service roles to serve diverse clientele.
Excel ManagementIntermediate
Handled data management and reporting tasks using Excel in various roles.
Customer ServiceIntermediate
Provided support and assistance to clients in call center and service settings.
Education
Bachelor’s degree
UANL
High School
Preparatoria 25 UANL
Languages
SpanishNative
EnglishC1
FrenchB2
Summary
Experienced professional with a background in managing operations, delivering bilingual support, and teaching English and French. Skilled in problem-solving, proactive service, and leveraging multilingual abilities to serve diverse environments.
Key Achievements
- Managed daily operations and team at Credit-cell, overseeing customer interactions and workflow.
- Provided bilingual support as an agent at Teleperformance, handling diverse customer inquiries.
- Taught English and French at multiple institutions, enhancing students' language proficiency.
Experience
Branch manager
Credit-cell
December 2022 - March 2023
Bilingual agent
Teleperformance
October 2023 - April 2024
English and French teacher
Prados de Santa Rosa’s Community Center
September 2023 - June 2024
Interviewer for research project
San Pedro Garza García Municipality
July 2025 - September 2025
English and French teacher
Aprende Inglés Online
April 2024 - December 2025
Skills
Issue SolvingProactivityMultilingual CommunicationExcel ManagementCustomer Service
Published on CazVid - May 17, 2026